Custom software for retail stores
A CRM and software built for retail stores, owned by you
Independent retailers often pay for a POS, an e-commerce plan, a loyalty app, an email tool, and inventory add-ons, each charging monthly. Custom software can tie your customer and inventory data together and replace several of those add-ons, while your POS keeps handling the register.
Example build
Your CRM
A customer CRM that knows what each shopper buys. It can track:
- Customers, purchase history, and preferences from your POS
- Loyalty points, rewards, and VIP tiers
- Special orders and holds
- Gift cards and store credit
- Wholesale or B2B accounts
Subscriptions this can replace
- Loyalty and rewards apps
- Inventory and reorder add-ons
- Special-order spreadsheets
- Website builder plans
- Separate email and SMS tools
Example builds
Apps and tools I can build for you
Loyalty program
Points, rewards, and member pricing that you set, with no per-customer fees.
Inventory and reorder tool
Sales velocity per item, low-stock alerts, and drafted purchase orders for your vendors.
Special orders
Take an order at the counter, track it with the vendor, and text the customer when it arrives.
Website and online catalog
A fast site you own showing what is in stock, with buy-online or reserve-for-pickup.
Owner dashboard
Daily sales, margins, best sellers, and slow movers at a glance.
Automations that save your team hours
- Restock alerts and drafted purchase orders
- "Your order is in" texts
- Win-back offers for customers who stopped coming in
- Weekly sales summary emailed to the owner
A person approves anything that goes to a customer or moves money. How automation works.
What you own at the end
- The source code, in a repository under your company account
- Your database and every customer record, exportable any time
- Hosting in your name, with no per-user or per-tech fees
- Training for your office and field teams
- Know-how to change and improve it yourselves with AI
Common questions
Do we have to replace our POS?
No. Many stores keep their POS for the register and connect the custom software to it for sales and customer data. If you want to drop the POS subscription, the register, checkout, and payments can be built in too, running through your own Stripe or Square account.
Can you replace our e-commerce subscription?
Sometimes. For stores with a modest online catalog, an owned website with reserve-for-pickup or simple checkout can replace an e-commerce plan. For high-volume online stores, keeping a platform like Shopify is often the better call.
Other industries
Insurance agencies · Electrical contractors · HVAC companies · Plumbing companies · Contractors & construction · Landscaping & lawn care · Property management · Auto repair shops · Professional services
Let's sketch the software your business needs
Book a free 30-minute consultation. Tell me how your business runs and what you pay for today, and I'll outline the CRM and tools I would build, what they would replace, and roughly what they would cost.